Delivery Info

1. Delivery

1.1 What delivery methods are there?
We provide the following modes of delivery:
- Delivery at home or at the office.
- Delivery to a collection point (post office or post outlet).

- Delivery in an automatic parcel machine – bpack 24/7.
- Pickup in a CECIL shoes & bags shop.
Deliveries abroad are only to a home or office address.

1.2 When will my order be shipped?
Our team will prepare your parcel as promptly as possible (count 2 to 10 days, depending on the type of order).
Once the payment has been confirmed, the order is handed to the shipper who will be instructed to deliver it to you.

1.3 What are the delivery times?
The delivery times depend on the items ordered and the type of delivery chosen. You will be informed about the delivery time for your parcel when you place your order.
- Postal service: between 2 and 8 days* as of your order.
- In a shop: between 2 and 8 days as of your order.
* Maximum average delivery time observed.

1.4 What are the delivery rates?
Delivery is free of charge in Belgium! So you have no delivery charges for the delivery, exchange or reimbursement of your order.
For the other European countries, a flat-rate sum will be included in the invoice during payment for the order. Attention: international returns are paid for at the flat-rate indicated by the post and under no circumstances reimbursable by CECIL shoes & bags.

1.5 How can I keep track my order?
You are informed by e-mail about the different steps in the processing of your order.

1.6 What happens if I am not at home at the time of delivery?
The delivery person will leave a note asking you to go and pick up your parcel at the indicated post office or a postal drop-off point. You have 15 days to pick it up. After this period, your parcel will be sent back to the offices of CECIL shoes & bags.
Our team will contact you to reorganise a delivery or to cancel the order and reimburse you for it.

Return or exchange

1. Return and reimbursement

1.1 How do I return an item?
If you live in Belgium, the simplest way is to bring back your parcel together with your invoice in one of our CECIL shoes & bags. There, you can exchange your purchases either for other items or for a purchase voucher (valid in our stores for one year).
If you return the product by post, you will be reimbursed on the account used to make the payment. To that end:
1. Use the prepaid shipping label that you received with your order or send us an email at
2. Specify carefully the products you want to return, and slip the delivery note initially received with your order in your parcel.
3. Affix the shipping label downloaded previously on your package and take your parcel to the post.

If you live outside Belgium, send us back your order to this address: CECIL SHOP - Rue Gétry,12 - 1000 Bruxelles-Belgium. Attention : International shippings are at your charge, according to postal service rates in your country, and are not refundable by CECIL shoes & bags.

1.2 How can I get reimbursed for a product?
- You can return your parcel to the shop. There, you can exchange your purchases either for other items or for a purchase voucher (valid in our stores for one year).
- If you return the product by post, you will be reimbursed on the account used to make the payment.
Our parcels are delivered in 5 to 10 working days. Once your parcel is received, please allow our logistics team a few days to process your return. You will receive an e-mail to notify you when the reimbursement is made.
Attention: Only new items that have not been worn, in their original packaging with accessories can be returned within 14 days as of receipt of the order.

2. Exchange

2.1 Can I make an exchange and how?
We do not make standard exchanges. For a new size, another model or another colour, just place the order again in the e-shop.
But you can change your order in store

Terms & conditions



These General Terms and Conditions of Sale (hereinafter referred to as the “General Terms and Conditions”) define the rights and obligations of the parties for the sale of products (hereinafter referred to as the “Products”) on line via the website hereinafter referred to as the “Website.” These General Terms and Conditions shall govern all sales of Products carried out on the Website.

The General Terms and Conditions are concluded by and between JPN Retail SPRL, a private limited company incorporated under Belgian law, registered with the Banque Carrefour des Entreprises [Central Business Register] under number 0561.910.508 (VAT BE 0561.910.508), having its registered office at 11 Rue de la Vanne, box 2, 1000 Brussels, hereinafter referred to as the “Seller,” and the person who wishes to consult the Website and make a purchase or a reservation, hereinafter referred to as the “Customer.” The Customer and the Seller are hereinafter referred jointly to as the “Parties.” The Parties agree that their relations shall be governed exclusively by the General Terms and Conditions, which shall take precedence over all other general terms and conditions, including any specific terms and conditions of the customer.

An order of a Product offered on the Website (hereinafter referred to as the “Order”) presupposes the prior consultation and express acceptance of the General Terms and Conditions of Sale by the Customer, without such acceptance being conditioned by the handwritten signature of the Customer nonetheless. Pursuant to the provisions of the Act of 9 July 2001 which lays down certain rules relating to the legal framework for electronic signatures and certification services, the validation of the order form as detailed in Article 5 of the Terms and Conditions shall constitute an electronic signature which shall have the same value between the parties as a handwritten signature and shall be tantamount to proof of the entire order and the payability of sums due by virtue of said order.

The General Terms and Conditions shall concern exclusively Customers, i.e. natural persons who are not traders. The Customer who wishes to purchase a product from the Website shall declare that he has full legal capacity to do so. Any person stricken by incapacity within the meaning of Articles 1123 ff. of the Civil Code, may under no circumstances purchase on the Website, or must do so via an intermediary, and under the responsibility of his legal representative, identified in accordance with Article 2 of these General Terms and Conditions. Said legal representative shall be required to comply with the General Terms and Conditions.


The Customer may take note of the supply of products on line and browse on the Seller’s Website.

The Products offered for sale shall be those which are posted on the Website, with a description of their essential characteristics, on the day and the precise time of the consultation of the Website by the Customer, and within the limit of the available stocks. Whilst taking the utmost care and accuracy when posting information, the description of items and data online as well as their regular update, the Seller may not be held liable for any non-substantial errors which might occur.

The Seller shall deploy all reasonable means and resources to post the availability of Products on the Site in real time, but may under no circumstances be held liable in the event of stock shortage or unavailability of a product. If a product ordered is not available, the Customer shall be informed accordingly, and shall be given the opportunity either to change his Order or to cancel it, in which case he shall be reimbursed for the amount of his order, if he has already made payment.

Photographs, texts and other descriptive elements and reproductions of the Products shall represent them faithfully within the limits of technology. They are nonetheless provided for information only and do not fall under the contractual scope. If such photographs, texts and/or other descriptive elements and reproductions were to present a non-compliant character, the Seller’s shall not be held liable on that account. In any event, if the article delivered does not correspond to its description, the Seller shall make every endeavour to correct the error as rapidly as possible upon being informed.


The price of each product shall be posted on the Website (hereinafter referred to as the “Purchase Price”) in euros, inclusive of VAT. This price shall be valid everywhere in Europe. No other cost may be added to the Purchase Price for the preparation and delivery of Products in Belgium. The delivery expenses for the rest of Europe shall be charged to the Customer and added to the Purchase Price when the order is confirmed by the Customer.

The Purchase Price is indicated exclusive of any discount or purchase voucher granted to the Customer in a personal capacity. The deduction from the Purchase Price of the value of a discount or purchase voucher granted to the Customer shall appear at the time that the Customer confirms his order.

The Seller reserves the right to change his prices at all times, but the Products shall be invoiced on the basis of the Purchase Price in force at the time of the final confirmation of the Order, and subject to availability.


The website enables the Customer to make a reservation or to order one or more Products via the website for non-professional purposes.

To place an Order or make a Reservation, the Customer must identify himself first according to the procedure indicated on the Website, taking care to indicate his surname, forename, date of birth, address (street, number, municipality, postal code and town), a telephone number, his username and password. These identifiers are strictly personal and confidential and may not be transferred to third parties. The password shall be registered in coded form, so that the Seller has no access thereto. The Seller may not be held liable for the consequences of the communication of wrong information.

Once the Customer has been identified, a Reservation or Order form shall be accessible to him. The Customer shall select the items by adding them to his basket before proceeding to Reservation or Order.

In the case of a reservation, the Customer shall be required to select the place of reception at one of the Seller’s shops indicated on the Website (Cecil shoes & bags shops). The reservation shall be effective for three days as of receipt of the letter confirming the reservation sent to the Customer at the latest within eight days as of the reservation. The items shall be tried and paid for at the retailer. Items thus acquired shall not be subject to the cancellation period. A reservation shall not entail an obligation to buy.

The Customer may conclude the ordering process by clicking on “Place the order,” whereby the Client declares that he accepts these General Terms and Conditions fully and without reservations, confirms his Order definitively, and undertakes to pay the total amount due, i.e. the Purchase Price, plus charges, and less any purchase vouchers. The Customer may use and combine a purchase voucher or another gift card for the purchase of Products on promotion or on discount.

The Seller shall confirm each Reservation or Order by sending an e-mail to the Customer within 24 hours of the Order, at the address indicated by the Customer when he identified himself (hereinafter referred to as the “Order Confirmation”). This Order Confirmation shall mention, in particular, the date of the reservation or order, the Product reserved or ordered, and in the event of a distance order, its Purchase Price, plus Charges, the address and delivery procedures. The data recorded by the Seller, as well as the Order Confirmation shall constitute proof of the contractual relations established by and between the Parties.

The Customer may view at all times his orders or reservations already placed or being placed. Once he has placed an order, the Customer may cancel it at all times, provided that the preparation of the parcel for delivery of the ordered Product(s) has not commenced, by going to “My Orders” in the menu, and clicking “Cancel.” The Order shall then be cancelled immediately and either the request for payment shall be cancelled if payment has not been made yet, or the Customer shall be reimbursed the Purchase Price and Charges booked in full if the payment has already been made. After delivery of the Product(s), the Customer shall no longer be able to cancel the Order, but may exercise his right of withdrawal, under the conditions described in Article 8 of these General Terms and Conditions.


Payment of the purchases shall be made by credit card (such as Visa and Mastercard), by Bancontact, the Hipay organization or via PayPal. The Customer shall choose one of the proposed modes of payment when he confirms the Order. In case of payment by credit card, the Customer shall indicate the name that appears on his credit card, the card number, its expiry date, and verification number. Some issuing banks may require an additional signature, such as digipass. The validity of payment is or is not confirmed upon verification with the issuing bank. If the payment is confirmed, the amount is debited, once the Order has been invoiced, in accordance with the procedures agreed with the bank that issued the card. The Seller shall not accept payment by credit card for an amount exceeding €1000 (one thousand euros) per order. The Product(s) ordered shall remain the property of the Seller until full payment of the Purchase Price and the Charges indicated when the Order is placed.


Delivery shall be carried out by the Seller, everywhere in Belgium (free of charge) and in Europe. An invoice shall be issued to the Customer upon delivery. When the order is confirmed, the Customer shall have the choice from among several modes of delivery, i.e. a delivery at a precise address (home, work place or other – only in Belgium), or a delivery to a bpost drop-off point.

Delivery shall be free of charge in Belgium. Any delivery to a country in Europe other than Belgium shall be at the Customer’s expense. All deliveries outside Europe, irrespective of the amount, shall be at the Customer’s expense.

If the Customer opts for a delivery at a precise address, the Seller shall do his utmost so that the Order is shipped to that address within a few days following the confirmation of the Order. The delivery person shall go to said address between 8:00 AM and 6:00 PM on business days, and shall hand the parcel(s) to the addressee or to any other person present at the indicated address. In case of absence, a note shall be left in the mailbox at the indicated address. It shall then be up to the Customer to contact the delivery person to arrange for a new delivery date. If the Customer does not organize a new delivery within 14 days as of the confirmation of the Order, or if he is absent during said new delivery, the Order shall be returned to the Seller automatically, who shall contact the Customer to organize the delivery of the order. In such a case, additional delivery charges may be claimed from the Customer.

If the Customer opts for a bpost drop-off point, the Seller shall make every effort to have the order shipped to the chosen such point within a few days after the confirmation of the Order. The Customer shall be informed by the means of communication indicated during the confirmation of the Order (e-mail, sms or telephone call) of the availability of his parcel(s) at the bpost drop-off point. The Customer shall then have 14 days to collect his parcel from the bpost drop-off point by producing his identity card. Beyond that time limit, the Order shall be returned to the Seller automatically, who shall contact the Customer to organize the delivery of the order. In such a case, additional delivery charges may be claimed from the Customer.

The risks shall be transferred to the Customer at the time of delivery. Each delivery shall be deemed to have been made as soon as the Product is made available according to the mode of delivery chosen by the Customer, i.e. either at the chosen delivery address, or at the bpost drop-off point. Proof of such availability shall be provided by the control system used by the delivery person or the bpost company.

It shall be up to the Customer to check the items shipped upon arrival and to state any reservations and complaints as are justified, or even to refuse the parcel, if the latter may have been opened or if it bears clear traces of deterioration. Such reservations and complaints relating to the delivery of Products must be lodged directly with the delivery person, by registered letter with acknowledgement of receipt within three business days as of delivery of the Products, and with a copy to the Seller.


The Customer shall ensure that all information communicated on the Website in connection with the Order is compliant with the General Terms and Conditions, complete, accurate and up to date. Otherwise, the Seller reserves the right to cancel the order and payment purely and simply.

Le Vendeur se réserve le droit d’exclure, à tout moment, un Client, par exemple en cas d’absence de règlement d’achats antérieurs, en cas de retours d’articles fréquents, anormaux et/ou abusifs. Le Client sera averti de son exclusion par l’envoi d’un e-mail à l’adresse indiquée lors de son affiliation.

The Seller reserves the right to exclude a Customer at any time, for instance in case of failure to pay for previous purchases, or frequent, abnormal and/or abusive returns of items. The Customer shall be informed of his exclusion by e-mail sent to the address indicated when he registered. Furthermore, registration on shall be limited to one account per person and the information contained on that account must be correct. The Seller reserves the right to exclude at any time a Customer who has proceeded to multiple registrations on the site or whose information in the account is incorrect as well as to cancel all the orders contained in such multiple accounts. Any Customer who infringes this provision shall, as of right, be liable to JPN Retail SPRL for sums unduly collected.

The Seller also reserves the right to refuse or cancel any order or other delivery in the event of (i) an existing dispute with a Customer, (ii) total or partial non-payment of a previous order, or (iii) refused authorization of payment by credit card by the bank. The Seller shall under no circumstances be held liable in such a case.


The Customer shall have 14 calendar days as of the day after the date of delivery to refrain from his purchase, without penalty and without justification. In such a case, the Customer must notify the Seller of his intention to avail himself of his right of withdrawal, by accessing his orders under the heading “Orders,” and clicking under “Request a return” in the details page to obtain a return code and print a return form.

The Customer shall have 10 days to return the Products to the seller as of his expressed intention to return all or part of his Order. If he fails to meet this deadline, the Customer shall be deprived of his right of withdrawal, and shall have to proceed to payment for his Order.

The Order shall be returned in its original packaging.

For goods returned under a bpost delivery, the delivery charges are pre-paid by the Seller (“bpack easy return” label). Other goods must be returned to the retailer chosen for the delivery, at no expense for the Customer. Returns from a country other than Belgium shall be at the Customer’s expense and their price shall depend on the flat-rate amount charged by the post.

Articles must be returned in a new and complete state (accompanied by their accessories). Shoes may have been tried only inside a building and on a clean surface.

Articles soiled by the Customer or used shall not be taken back.

They shall not be taken back either if they are damaged or if they are not in their original packaging.

In any event, the customer must see to proof of return of the goods.

If the Products are not returned as described above, they shall not be reimbursed. If they have been paid for, the Seller shall keep the price paid and the Products shall remain at his premises at the Customer’s disposal.

If the articles are correctly returned and they were paid for, the Seller shall proceed to the reimbursement immediately, but no later than within a month from the return.

This reimbursement shall be carried out as follows:

Irrespective of the mode of payment for his Order by the Customer (credit card or otherwise), once the returned articles have been verified, the reimbursement of the Purchase price paid for them, less the amount of the purchase voucher(s) or discounts used to pay for the Order, shall be made by bank transfer to the bank account number indicated by the Customer on the return form. If the bank account number on the return form is not valid, the reimbursement will not be possible, and the Seller may not be held liable.


The Customer shall be covered by the legal guarantee of Articles 1649 ff. of the Civil Code, for any lack of conformity that exists at the time the Product is delivered, if he did not know or was not expected to know the defect at the time that the contract was concluded, which would appear within two years as of said delivery date. The articles are guaranteed for their normal lifecycle only.

The Customer must inform the Seller of his intention to call on the legal guarantee in writing, at the latest two months as of the day on which he noted the defect. The expenses for returning the non-compliant item shall be borne by the Seller, provided it is returned via the postal services from Belgium. These return expenses shall, where appropriate, be included in any reimbursement of the Customer. If the defect is reported more than six months after the delivery of the articles, the Customer will have to prove that the article was defective at the time of delivery; otherwise his compliant will not be taken into consideration.

In such a case, the Customer may ask either for the replacement of the article concerned, at no expense, within a reasonable period and within the limits of the availability of similar articles, or for an adequate reduction of the Purchase Price, taking into account the use of the article and the actual scope of the defect, or the termination of the contract, under the conditions provided by law.

The Customer may not, however, demand the termination of the contract in the event of a minor conformity defect. Similarly, where appropriate, the wear resulting from the use of the article by the Customer since it was delivered shall be taken duly into account. The guarantee shall obviously not apply to defects or damages caused by the Customer (improper use, poor maintenance, inappropriate repair attempt, etc.).

For information or any questions, the Customer may contact the Seller via the contract form under “Contact” on the Website.


The personal information and data collected by the Seller in his capacity of data controller in the selling process shall be intended for his use and that of persons involved in the performance of the contracts. The Seller shall refrain from disclosing said data to third parties, except if needed for the performance of the contract.

The Customer shall give his explicit consent for his data to be used to process his orders or reservations.

In the event of transfer or use of personal data by third parties, the Seller shall inform the Customer in advance so that the latter can exercise his right of opposition. This article may nonetheless not prevent the assignment or transfer of activities to a third party.

Pursuant to the applicable European and national legal provisions, the Customer may exercise his right of access and his right of correction for information concerning him by accessing the “Personal Data” section” under “My Account.” He may exercise his right of deletion for information concerning him by going to the Website, in the “Contact” heading and selecting “I wish to terminate my account”) (by indicating his e-mail address, surname, forename, and postal address). Furthermore, pursuant to the same legal provisions, the processing of nominative information collected on the Website has been the subject of a declaration to the Commission on the Protection of Privacy.

The Website uses cookies. A cookie is a computerized file stored on the hard disc of the Customer’s computer. Its aim is to report a previous visit to the Website by the Customer. Cookies are moreover used by the Seller to customize the service provided to the Customer. The latter retains the option of refusing cookies by configuring his browser. He will then lose the possibility of customizing the service provided to him by the Seller.


The Seller shall contract only obligations of means for all the stages of access to the Website, from the order, to delivery or to subsequent services. The Seller shall not be held liable in case of loss or damage of the order or the article ordered due to a case of force majeure (such as strike, riot, act of collective violence, war, fire, or failure on the part of its suppliers), or act of state (export ban, etc.).

The Seller shall not be held liable either for any inconveniences or damages inherent to the use of the Internet, in particular interruption of the service, external intrusion or the presence of computer viruses, or of any occurrence that could be qualified as force majeure. In any event, the Seller’s liability under these General Terms and Conditions shall not exceed a sum equal to the sums paid or payable during the transaction at the origin of said liability, irrespective of the cause or form of action concerned.


All the elements of the Website, whether video or audio, including the underlying technology, shall be protected by copyright, trademarks or patents and more generally by intellectual property as well as the Databases Act. They are the exclusive property of the Seller. Any total or partial reproduction of this site or its databases by any process whatsoever is prohibited. The Customer who has a website in a personal capacity and wishes to place, on his own site and for personal use, a simple link to the website, must request the Seller’s consent. In any event, any link, even if tacitly authorized, must be removed at the Seller’s request.


If he has questions about his purchase, the Customer may contact the Seller by means of contact forms available under the section “Help & Contact” on the Website. The Seller shall get back to the Customer within 48 hours with a reply to his request.


If one or more clauses of the General Terms and Conditions should be considered null and void or declared as such by virtue of the law, a regulation or the ruling of a competent court, the other provisions shall remain in force and retain their scope. The General Terms and Conditions and the order summary sent to the Customer shall form a contractual whole and constitute the full contractual relations by and between the Parties. In case of discrepancy between these documents, the General Terms and Conditions shall take precedence.


Computerised records kept in the IT systems of the Seller and his partners under reasonable conditions of security shall be considered as proof of communications, orders and payments by and between the Parties.


The Seller reserves the right to amend the General Terms and Conditions, and shall apprise the Customer of the new version via the Website.


These General Terms and Conditions shall be governed by Belgian law. In the event of litigation, an amicable solution shall be sought before any legal action. In the absence of an amicable settlement, the Brussels district courts shall have sole competence.

Privacy policy

1. Privacy

1.1 Why do I need to create an account?
By creating an account, you can place an order on the website. This step enables us to process your details to take care of your parcel and organise the delivery.

1.2 How is the personal information of my account used?
The information of your account is used only by CECIL shoes & bags for our commercial relationship.
You can make any and all changes via “My account.”
Your bank details are never in our possession as transactions are carried out directly via Hipay.

1.3 I have forgotten my username / password
Your username is your e-mail address. If you cannot find your password, go to “My account,” click on “Forgot my password,” and your password will be sent to your e-mail address.