1. ORDERS

How do you place an order?

Placing an order on cecil.be is ever so simple! Just browse through the different categories or make a direct search with the search bar by indicating a model. Now choose the items you want to order by clicking on “Add to basket.” Once the products have been added, click “Place order” to go to the confirmation process.

When will my order be shipped?

Our team will prepare your parcel as promptly as possible (count 2 to 10 days, depending on the type of order). Once the payment has been confirmed, the order is handed to the shipper who will be instructed to deliver it to you.

2.DELIVERIES

What delivery methods are there?

We offer the following delivery methods:

  • - Delivery at home or the office.
  • - Delivery to a collection point (post office or post outlet).

  • - Delivery in an automatic parcel machine – bpack 24/7.
  • - Pickup in a CECIL shoes & bags shop.

Deliveries abroad are only to a home or office address.

What are the delivery times?

The delivery times depend on the items ordered and the type of delivery chosen. You will be informed about the delivery time for your parcel when you place your order.

  • - Postal service: between 2 and 8 days* as of your order.

  • - In a shop: between 2 and 8 days* as of your order.


* Maximum average delivery time observed.

What are the delivery rates?

Delivery is free of charge in Belgium! So you have no delivery charges for the delivery, exchange or reimbursement of your order. (included: Delivery, exchange or return)

For the other European countries, a flat-rate sum will be included in the invoice during payment for the order. Attention: international returns are payable at the flat-rate indicated by the postal service and under no circumstances reimbursable by CECIL shoes & bags.

How can I keep track of my order?

You are informed by e-mail about the different steps in the processing of your order.

What happens if I am not at home at the time of delivery?

The delivery person will leave a note asking you to go and pick up your parcel at the indicated post office or a postal drop-off point. You have 15 days to pick it up. After this period, your parcel will be sent back to the offices of CECIL shoes & bags. Our team will contact you to reorganise a delivery or to cancel the order and reimburse you for it.

3. QUALITY

What is the quality of your products?

We select our suppliers with care and verify the quality of all articles personally before we send them to you. If you are not satisfied with your order nonetheless, let us know what disappointed you so that we can make improvements!

4.RETURN AND REIMBURSEMENT

How do I return an item?

You have 14 days after receiving your order to return your purchases if they are not suitable.

If you live in Belgium , you can return your parcel in the CECIL shoes & bags shop nearest you, or send it back by post. To that end:

  • 1. Use the shipping label received in your order or send us an email. We will send you a new one. 

  • 2. Specify carefully the products you want to return, and slip the delivery note initially received with your order in your parcel.
  • 3. Affix the shipping label downloaded previously on your package and take your parcel to the post.

If you live outside Belgium, send us back your order to this address: CECIL SHOP - Rue Gétry,12 - 1000 Bruxelles - Belgium

Attention : International shippings are at your charge, according to postal service rates in your country, and are not refundable by CECIL shoes & bags.

Please put back each article in its original packaging with any accessories for a rapid reimbursement and to facilitate the work of our logistics unit :)

How can I get reimbursed for a product?

  • - You can return your order to the shop. There, you can exchange your purchases either for other items or for a purchase voucher (valid in our stores for one year). 

  • - If you return the product by post, you will be reimbursed on the account used to make the payment.

Our parcels are delivered in 5 to 10 working days. Once your parcel is received, please allow our logistics team a few days to process your return. You will receive an e-mail to notify you when the reimbursement is made.

Attention: Only new items that have not been worn, in their original packaging with accessories can be returned within 14 days as of receipt of the order.

5. EXCHANGES

Can I exchange an item and how?

We do not make standard exchanges on the e-shop. For a new size, another model or another colour, just place the order again in the e-shop.

But you can change your order in store

6. PRIVACY

Why do I need to create an account?

By creating an account, you can place an order on the website. This step enables us to process your details to take care of your parcel and organise the delivery.

How is the personal information of my account used?

The information of your account is used only by CECIL shoes & bags for our commercial relationship. You can make any and all changes via “My account.” Your bank details are never in our possession as transactions are carried out directly via Hipay.

I have forgotten my username / password

Your username is your e-mail address. If you cannot find your password, go to “My account,” click on “Forgot my password,” and your password will be sent to your e-mail address.

7.PAYMENTS

How do I pay?

We suggest that you make payments via:

  • - PayPal
  • - Visa and Mastercard
  • - Bancontact, pc Banking

Is payment by bank card secure?

Payment is fully secured thanks to the online payment system of our banking partner: Hipay. Your bank details are transmitted on the Internet only in encrypted form, i.e. they are coded to make them completely illegible. Furthermore, they are processed only by Hipay and are never disclosed to CECIL shoes & bags.

8. REDUCTIONS, PROMOTIONAL CODES, GIFTS, COMPETITIONS

You have received a code and you do not know how to use it

When you confirm your basket, you can enter it in “Enter your promotional code.” You will then get an immediate reduction. Don't panic, when you are in your basket, you will be asked if you have a promotional code, then all you need to do is to enter it at this point and you will be given an immediate discount.

9. NEWSLETTER

How can I sign up for the newsletter?

To receive our invitations and be informed in advance about our exclusive offers, go to our homepage to sign up with your e-mail address.

I wish to unsubscribe from the newsletter

You can unsubscribe at any time by clicking on the link at the bottom of the last newsletter you received.

10. GIFT CARD

How do I use my gift voucher?

Offer a CECIL shoes & bags gift card in just a few clicks! You can choose the amount of the card, the message to be inserted and the delivery day. The card is valid in all our shops and on our e-shop. The card can be used several times for a year as of the date it is sent to the addressee.